Facility Management:

• Inspects facilities and equipment to determine extent of service required
• Arranges for maintenance, upkeep, or reconditioning of facilities as specified 
• Acts as primary contact for service requests generated by the client’s staff.  
• Meets with Client’s local Management proactively and on scheduled basis.  
• Communicates regularly with the client’s Management and staff, providing necessary support and information on the status of all areas under his management. 
• Ensures that all defined services are completed in accordance with all operating procedures, statuary requirements, and within the health and safety guidelines.
• Ensures that services are reviewed and refinements made to enhance Facility Management services across the assigned portfolio proactively. 
• Manages and operates security strategy and operations responsible for security policy, procedures, manned guarding, access control, CCTV, car park barriers and key suiting-traffic management system.
• Manages and monitors chilled water system.
• Ensures costs are maintained within defined budgets including for energy management initiatives.
• Manages Building Management System.
• Manages Lighting strategy.
• Coordinates with contractors.
• Operates equipment requirements.
• Plans and reviews the fire alarm strategy.
• Assists in any environmental matter.
• Monitors and manages waste management issues.
• Monitors the regular testing of fire alarm, emergency lighting, and generator systems in accordance with statutory requirements. 
• Monitors all necessary fire drills and emergency.
• Monitors evacuation procedures and participates in the Disaster Recovery team/business continuity planning.
• Authorizes all orders, manages budgets.

Customer Services:

• Ensures customers live in a quality environment and that service level agreements are agreed and met in full to customer’s satisfaction.
• Liaises with the client at all times.
• Provides support to client for special events.
• Delegates work with clear work instructions and provide performance feedback to team members.

Operations and Team Management:

• Develops, gains consensus for, and implements the Best Practice/ Building Operation Plan for assigned portfolio.
• Writes briefing documents on issues and proposals for capital works.
• Assists projects teams on any technical matter.
• Attends meetings with principal tenants and advises on any Facility Management matter. 
• Attends other meetings with management, peers, project managers, customers when required
• Organizes training and development for team.

Contracts & Vendors Management: 

• Acts as primary contact for assigned site’s contractors and vendors.
• Develops a close working relationship with all of the vendors under his/her control to ensure that they fully understand the client culture and are made to feel part of the team delivering a high quality service.
• Monitors and audits outsourced contractors in respect of the day to day operation of all Building Services Responsibilities.
• Acts as duty manager on an organized rota including weekends.
• Manages all health and safety aspects of the centre.

Prioritizes and plans tasks and complete them within set deadlines.

Monitors contracts for the following:

•  Air Conditioning
•  Cleaning and Hygiene
• Fire Alarm maintenance
•  Fire Extinguisher maintenance
•  Generator and UPS maintenance
•  Building Management system controls
•  Electricity
• Landscaping
• Pools Fountains
•  Lakes
•  Roads and Utilities
•  Health and Safety